Australia Bowen Griffins (ABG) Group Limited

Effective Date: 2025-01-01
Contact: austbg@abgaus.com

1. Overview

Australia Bowen Griffins (ABG) Group Limited (“we,” “us,” or “the Company”) is committed to protecting your privacy. This Privacy Policy applies to our mobile application “ACICE Australia Study Expert” (the “App”) and describes how we collect, use, store, and protect your personal information.

2. Information We Collect

2.1 Types of Data Collected

To provide Australian study application services, the App may collect:

• Contact Information: Name, email address, phone number, mailing address

• Educational Information: Academic background, transcripts, language test scores

• Identity Information: Passport details, identity documents

• Application Documents: Letters of recommendation, personal statements, supporting documents

2.2 Collection Methods

• Information you provide directly via in-App forms

• Documents and files you upload

• Technical data generated while using the App

3. How We Use Your Information

We use your personal information solely for these purposes:

• Processing your Australian study application

• Providing customer service and technical support

• Communicating and coordinating with Australian education institutions

• Meeting legal and regulatory requirements

4. Sharing Your Information

We share your personal information only in the following circumstances:

• With your explicit consent

• As necessary to submit your application to Australian education institutions

• When required by law or government authorities

• With service providers (e.g., cloud storage vendors) that meet comparable privacy standards

5. Data Retention and Deletion Policy

5.1 Retention Periods

To comply with App Store requirements and best practices, we have adopted the following retention schedule:

• During Application Processing: We retain your personal data throughout the application process.

• After Completion: We automatically delete your personal data within 7 business days after your application is fully processed.

• Legal Obligations: Certain data may be retained longer if required by law, but not beyond the minimum period mandated by applicable regulations.

5.2 Automated Deletion

We maintain automated systems to ensure that personal data is deleted within the specified timeframes unless legal obligations require retention.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Account Deletion

You may request to delete your account and all associated data at any time via:

• The “Delete Account” option in the App’s Settings menu

• Deletions will be completed within 7 business days

6.2 Additional Rights

• Access: View the data we hold about you

• Correction: Request correction of inaccurate or incomplete data

• Withdrawal of Consent: Revoke any consent you have given for data processing

6.3 Exercising Your Rights

To exercise your rights, contact us at austbg@abgaus.com or use the in-App support feature.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Transport Layer Security (TLS) encryption

• Secure cloud storage

• Access controls and authentication

• Regular security audits

8. Third-Party Services

The App may integrate with third-party services (e.g., cloud storage, analytics). All third parties adhere to privacy standards equivalent to ours and comply with App Store review guidelines.

9. Children’s Privacy

If you are under 18, you must obtain parental or guardian consent to use the App. We handle minors’ data with extra care.

10. Cross-Border Data Transfer

Due to the nature of Australian study applications, your data may be transferred to education institutions in Australia. We ensure all transfers comply with applicable data protection laws.

11. Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated via in-App notifications or email. Continued use of the App constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
Australia Bowen Griffins (ABG) Group Limited
Email: austbg@abgaus.com